INTRODUCTION

Alternative Transportation Services, Inc. (ATS) is a “Partnership” with JAMAMS, LLC. and its subsidiaries providing Wheelchair Van Transportation Services capable of transporting one to twelve patients at a time to and from doctor, clinic, or hospital appointments as well as outing to our contracted facilities.  This service is not available to the general public.  Our van can be found at our offices in Jourdanton, TX, San Antonio, TX and in Floresville, TX. to provide optimum response times to our service areas. Our corporate office is located at 107 Turner Lane, Floresville, Texas 78114.

 

HISTORY

ATS was founded in January 2005, by Jessie J. Davis, President/CEO, and Mark A. Gonzales, Co-Founder, Vice President.  The officers of ATS believe leadership is the key to excellence.  We are focused on improving the process, by informing our employees of potential problems and act promptly to correct problems.  We also believe that fundamental change in culture and actions occur first at the top of the organization to which our open door policy builds trust, relationships, integrity and communication with all of our employees.  The corporate officers are well experienced in their respective areas of wheelchair van transportation services.

 

ATS FOUNDING PRINCIPLES

It doesn’t cost extra to care.  ATS is dedicated to professionalism and responsiveness, caring and compassion toward our patients, their families, health care professionals and this community.  Our commitment to these principles allows us to give the highest quality service and still operate within a competitive fee structure

 

ATS MISSION STATEMENT

Our mission… To provide compassionate service to our patients, clients, community and one another through God’s grace.

We at ATS are committed to the pursuit of excellence in all aspects of the health care industry.  ATS provides the highest quality of wheelchair van services with prompt response times.  We provide transportation services to the elderly and handicap and nursing home individuals who require this type of specialized transportation. Services are provided to and from nursing facilities, hospitals, clinics, doctor’s offices and private residences with compassion, responsiveness and sensitivity to all clients, their families and to all health care professionals.  Our service operates Monday thru Saturday (Excluding major holidays) from 6:00 a.m. to 6:00 p.m.

Because a ready communications system is vital to our response capabilities and efficiency, our two-way radio system and emergency medical dispatchers operate 24 hours a day, seven days a week year round.

 

FLEET

We operate a fleet of 15 wheelchair vans.  All vehicles are maintained routinely, as well as cleaned and sanitized daily.  Our units are equipped to meet and exceed all local, state and federal safety and certification guidelines.  The condition of our vehicles is as important as our service.  We welcome requests to inspect our fleet at any given time.

 

PERSONNEL

ATS employs 16 full-time and part-time employees.  Our entire staff is empathetic and tuned into each patient situation, state of being and needs.  They are attentive and always willing to assist with whatever needed.

 

BUSINESS HOURS

ATS dispatch services are provided 24 hours a day, 7 days a week, year round.  Dispatch services are provided 24 hours a day, 7 days a week, year round.  For wheelchair van transportation request in Bexar County call 210-678-9111, in Wilson County call 830-393-8555, in Atascosa County call 830-569-5911 or toll free from anywhere in Texas call 1-888-393-8555.  Our fax number is 888-393-8829.

Billing office hours:  7:00 a.m. to 3:00 p.m. Monday through Friday (Excluding major holidays).   Billing Number 830-393-4250.

Administrative offices hours:  9:00 a.m. to 5:00 p.m. Monday through Friday (Excluding major holidays).  Administration Number 830-393-4271.

 

CUSTOMER SERVICE

Customer service is just as important as patient care.  The ownership (Mark and Jessie) serves as the marketing team and focal point liaison for customer relations.  Their primary role is to create and control quality customer service.  We develop a personal relationship with the staff of contracted and non-contracted facilities.  We ensure optimal transportation services were provided and to address client comments in a proactive manner.  With ownership serving as the marketing staff, we then are never to far separated from our clients, always ensuring that our clients know and feel their needs are addressed and that they truly are our number one concern.

We understand your need to have a reliable transportation service that can consistently offer efficient response times and compassionate care.  We make every effort to ensure the patients, physicians, nurses, ward clerks, receptionists, and family members of our patients receive personal, friendly, and professional service that displays genuine concern for the ill and ensures every effort is made for their utmost comfort.

 

QUALITY ASSURANCE

Quality Assurance is the key to providing a high standard of care.  Client satisfaction is the #1 priority.  On time pick up and on time appointment are a few examples of items reviewed daily to ensure patients received satisfactory services. 

 

PROFESSIONAL DEVELOPMENT

At ATS we strive to assist employees reach their potentials to improve job skills.  Professional development is provided for all employees.  We offer educational opportunities for career enhancement and promotions.  In house training courses are benchmarked on trends, skill training and other educational or company needs.  Our ultimate goal is to build a strong workforce.